Support
Frequently asked questions and how to reach us.
Frequently asked questions
How do I get an account?
Biosportive accounts are opened by your club's conditioning staff or by your dietitian. If your dietitian gave you an invite code, use the "Diyetisyeninden davet kodu mu aldın?" (invite code) link on the sign-in screen. If your club would like to use Biosportive, write to us.
I forgot my password.
Password resets currently go through support. The "Şifremi Unuttum?" (forgot password) link on the sign-in screen opens a ready e-mail; once you send it we reply with a new password.
How do I change Apple Health permissions?
Open the Health app on your iPhone, tap your profile picture at the top right and choose Biosportive under Apps. You can turn each data type on or off there. Biosportive reads only the data you allow.
Is the phone HRV measurement a medical measurement?
No. It is for training and recovery monitoring; it is not a medical device and must not be used for diagnosis. If you have a concern about your health, talk to your doctor.
Who can see my data?
The conditioning staff of the club you belong to, your dietitian if you have one, and Biosportive. Other clubs and users cannot. The privacy policy has the details.
Can I download my data?
Yes. In the app, Profil › Veri ve gizlilik › Verilerimi dışa aktar (Profile › Data and privacy › Export my data) shares your profile, measurements, logs and suggestions as a JSON file. The app is currently in Turkish, so the menu names are given in Turkish.
How do I close my account?
In the app, Profil › Veri ve gizlilik › Hesabımı kapat (Profile › Data and privacy › Close my account). The account deletion page explains step by step what is deleted and what is kept.
Is there an Android version?
Biosportive is currently available for iPhone only.